If users click Yes, the client does not automatically receive configuration changes. Do you want to try to connect using the most recent configuration?" appears, tell users to click Yes to make a VPN connection unless you have changed the Mobile VPN with SSL settings in your Firebox configuration. If the error "Could not download the configuration from the server.
If users have installed the Mobile VPN with SSL client but cannot download an updated configuration: For more information, see Manually Distribute and Install the Mobile VPN with SSL Client Software and Configuration File. You can manually distribute the client software and updated configuration file to users.Users can download the client from the WatchGuard software downloads page.If users still cannot download the Mobile VPN with SSL client from the Firebox: For more information about the CLI command that disables the download page, see Plan Your Mobile VPN with SSL Configuration. If you disable this page, users cannot download the Mobile VPN with SSL client from the Firebox. Make sure you have not disabled the Mobile VPN with SSL software downloads page hosted by the Firebox.
If you specify a configuration channel port other then 443, make sure that users connect to IP address]:/sslvpn.html to download the Mobile VPN with SSL client. If you keep the default port number (443), make sure users connect to IP address]/sslvpn.html to download the Mobile VPN with SSL client. In the Mobile VPN with SSL configuration, the Configuration Channel setting specifies the port number for client downloads. Make sure users connect to your Firebox with the correct URL and port number. If users cannot download the Mobile VPN with SSL client from the Firebox: When you use the highest diagnostic log level, the log file can fill up very quickly and performance of the Firebox can be reduced.įor information about log messages on the Mobile VPN with SSL client, see Download, Install, and Connect the Mobile VPN with SSL Client. We do not recommend that you select the highest logging level (Debug) unless a technical support representative directs you to do so while you troubleshoot a problem. After you troubleshoot the problem, reset the diagnostic log level to the previous setting. Click the Search icon and type the Firebox IP address that SSL VPN users connect to. Set the diagnostic log level for SSL VPN. To see log messages for events related to Mobile VPN with SSL: This topic describes common problems and solutions for Mobile VPN with SSL:
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